Privacy Policy for Tawaqqo Fresh to Home
INTRODUCTION
Welcome to Tawaqqo Fresh to Home ("we," "our," "us," or "Tawaqqo"). We operate the website www.tawaqqo.com (the "Site") and provide fresh meat delivery services in Karachi, Pakistan. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place orders through our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.
INFORMATION WE COLLECT
Personal Information You Provide:
- Contact Information: Name, email address, phone number, delivery address, and billing address
- Account Information: Username, password, and account preferences
- Order Information: Products ordered, order history, payment details, and delivery preferences
- Communication Data: Records of your correspondence with us via email, phone, or chat
- Business Information: For B2B customers, company name, tax registration, and business address
Information We Collect Automatically:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, clickstream data, and search queries
- Location Information: General location data based on IP address or delivery address
- Cookies and Tracking Technologies: See Section 5 for details
Information from Third Parties:
- Payment Processors: Transaction details and payment confirmation
- Social Media Platforms: If you connect through social media
- Analytics Providers: Usage statistics and website performance data
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
Service Delivery:
- Process and fulfill your orders for fresh meat.
- Arrange delivery to your specified location in Karachi
- Send order confirmations and delivery updates
- Process payments and prevent fraud
Customer Support:
- Respond to your inquiries and requests
- Handle complaints and quality issues
- Provide technical support for our website
Communication:
- Send transactional messages (order updates, delivery notifications)
- Send promotional offers, discounts, and newsletters (with your consent)
- Notify you about new products, specialty cuts, or seasonal offerings
Business Operations:
- Improve our products and services
- Conduct market research and analysis
- Develop new products and specialty cuts
- Manage our business operations and logistics
Legal Compliance:
- Comply with applicable laws and regulations
- Protect our rights and property
- Prevent fraudulent activities
- Ensure food safety and quality standards
HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
Service Providers:
- Delivery partners for order fulfillment
- Payment processors for transaction handling
- IT service providers for website maintenance
- Marketing agencies for promotional campaigns
- Analytics providers for website optimization
Legal Requirements:
- When required by law, regulation, or legal process
- To protect the safety of our customers or the public
- To prevent fraud or illegal activities
- To defend our legal rights and interests
Business Transfers:
- In connection with a merger, acquisition, or sale of assets
- During due diligence processes
- As part of business restructuring
- With Your Consent
- When you explicitly authorize us to share your information
- For specific purposes disclosed at the time of collection
COOKIES AND TRACKING TECHNOLOGIES
Types of Cookies We Use
Essential Cookies: Required for website functionality and order processing
Performance Cookies: Collect information about website usage
Functionality Cookies: Remember your preferences and settings
Advertising Cookies: Deliver relevant advertisements
Your Cookie Choices:
You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to place orders or use certain features of our website.
DATA SECURITY
Security Measures:
- We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security assessments
- Limited access to personal data
- Employee training on data protection
Payment Security:
All payment transactions are processed through secure payment gateways. We do not store complete credit card information on our servers.
DATA RETENTION
We retain your personal information only as long as necessary for:
- Fulfilling the purposes outlined in this policy
- Complying with legal obligations
- Resolving disputes and enforcing agreements
- Maintaining business records as required by law
YOUR RIGHTS AND CHOICES
Access and Correction:
You have the right to
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Marketing Communications
- Opt-out of promotional emails by clicking the unsubscribe link
- Adjust your communication preferences in your account settings
- Contact us directly to update your preferences
Account Management:
- Update your delivery addresses and preferences
- View your order history
- Manage your payment methods
- Delete your account (subject to retention requirements)
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any information.
CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tawaqqo - Fresh to Home
Email: hello@tawaqqo.com
Phone: 0333 2987295
Hours: Monday to Sunday, 9:00 AM to 9:00 PM
Consent: By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.