Terms & Conditions

Terms and Conditions for Tawaqqo Fresh to Home

1. Acceptance of Terms

Welcome to Tawaqqo Fresh to Home ("Tawaqqo," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Tawaqqo website at www.tawaqqo.com ("Website"), and our fresh meat delivery services ("Services") in Karachi, Pakistan.

By accessing our Website, or placing an order through our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements.

2.2 Account Registration

To place orders, you may need to create an account. You agree to:

1. Provide accurate, current, and complete information
2. Maintain and promptly update your account information
3. Maintain the security of your password and account
4. Accept responsibility for all activities that occur under your account
5. Notify us immediately of any unauthorized use of your account

3. Product Information and Availability

3.1 Fresh Meat Products

We specialize in delivering fresh (never frozen) meat products including:

1. Fresh Beef, Mutton, Chicken, Veal, and Fish
2. Specialty cuts for specific dishes (Karahi, Biryani, Steak, etc.)
3. Ready-to-cook marinades and frozen products

 

3.2 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, actual products may vary slightly in appearance, color, or size. All meat products are subject to natural variation.

3.3 Availability and Substitutions

Products are subject to availability and market conditions

We reserve the right to limit quantities or refuse service

If a product is unavailable, we may offer a similar substitute with your consent

Daily market prices may affect product availability

4. Ordering and Payment

4.1 Placing Orders

Orders can be placed through:

Our Website: www.tawaqqo.com

Phone: 0333 2987295 (9:00 AM - 9:00 PM, 7 days a week)

4.2 Order Confirmation

Your order is not confirmed until you receive an order confirmation Call/Email/SMS. We reserve the right to cancel any order before delivery for reasons including:

1. Pricing errors
2. Product unavailability
3. Suspected fraudulent activity
4. Delivery area limitations

4.3 Pricing

1. All prices are in Pakistani Rupees (PKR)
2. Prices are subject to change based on daily market rates
3. Delivery charges apply as specified at checkout

4.4 Payment Methods

We accept:

1. Cash on Delivery (COD)
2. Credit/Debit Cards
3. Mobile Wallets
4. Bank Transfers
   

4.5 Payment Security

All online payments are processed through secure payment gateways. We do not store credit card information.

5. Delivery and Acceptance

 

5.1 Delivery Areas

We currently deliver within specified areas of Karachi, Pakistan. Delivery availability can be checked during checkout.

5.2 Delivery Times

Same-day delivery for orders placed before 11:00 PM

Next-day delivery for later orders

Delivery hours: 11:00 AM - 8:00 PM

5.3 Delivery Charges

Fixed delivery charges within primary service areas

Variable charges for extended areas

Free delivery on orders above specified thresholds

Charges clearly displayed before order confirmation

5.4 Order Acceptance and Inspection

CRITICAL POLICY: DOORSTEP CHECKING

1. Customers must inspect their order at the time of delivery
2. Check for quantity, quality, and correct cuts
3. Report any discrepancies immediately to the delivery personnel
4. Once delivery is accepted and personnel leave, NO returns or refunds are permitted due to the perishable nature of fresh meat

5.5 Failed Deliveries

If delivery cannot be completed due to:

1. Incorrect address
2. Customer unavailable
3. Refusal to accept delivery
4. Additional charges may apply for redelivery attempts.

6. Quality and Freshness Guarantee

 

6.1 Freshness Policy

We guarantee that all fresh meat products are:

1. 100% fresh, never frozen
2. Processed and delivered on the same day
3. Maintained in proper packing & temperature

 

6.2 Storage Recommendations

Upon delivery, customers should:

1. Immediately refrigerate at 0-4°C
2. Consume fresh meat within 1-2 days
3. Freeze for longer storage if needed
4. Follow proper food safety practices

7. Returns, Refunds, and Cancellations

7.1 Cancellation Policy

1. Orders can be cancelled before processing begins
2. Contact customer service immediately for cancellations
3. Once processing starts, cancellations may not be possible
4. Bulk orders require 48-hour notice for cancellation

7.2 Returns and Refunds

Due to the perishable nature of fresh meat:

1. NO returns are accepted after delivery
2. NO refunds after delivery acceptance
3. Quality issues must be reported during delivery

7.3 Damaged or Incorrect Items

If you receive damaged or incorrect items:

1. Report immediately during delivery
2. Provide photographic evidence if needed
3. We will arrange replacement or compensation as appropriate

8. Bulk Orders and B2B Services

8.1 Bulk Orders

For weddings, events, and large gatherings:

1. Minimum 3-5 days advance notice required
2. Customized quotes provided
3. Special pricing available for large volumes
4. Specific terms and conditions apply

8.2 B2B Services

For restaurants, hotels, and businesses:

1. Regular supply contracts available
2. Customized cutting and processing
3. Wholesale pricing
4. Dedicated account management

9. User Conduct and Prohibited Activities

You agree not to:

1. Use our Services for any illegal purpose
2. Place fraudulent orders
3. Resell our products without authorization
4. Tamper with our Website
5. Harass our staff or delivery personnel
6. Violate any applicable laws or regulations

10. Intellectual Property

10.1 Ownership

All content on our Website, including:

1. Logos and branding
2. Product descriptions and images
3. Website design and layout
4. Proprietary cutting techniques and names are owned by Tawaqqo-Fresh to Home

10.2 Limited License

You are granted a limited, non-exclusive license to:

1. Access and use our Services for personal, non-commercial purposes
2. Place orders through our platform
3. Not to reproduce, distribute, or modify our content without permission

11. Limitation of Liability

11.1 General Limitation

To the maximum extent permitted by law, Tawaqqo shall not be liable for:

1. Any indirect, incidental, or consequential damages
2. Damages exceeding the value of your order
3. Issues arising from improper storage or handling by customer

11.2 Product Liability

While we ensure highest quality standards:

1. We are not liable for dietary requirements
2. Customers are responsible for proper cooking and handling

12. Indemnification

You agree to indemnify and hold harmless Tawaqqo, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

1. Your violation of these Terms
2. Your use of our Services
3. Your violation of any laws or third-party rights
4. Improper storage or handling of products

13. Privacy

Your privacy is important to us. Our Privacy Policy governs the collection, use, and disclosure of your personal information and is incorporated into these Terms by reference.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our Website. Your continued use of our Services after changes constitutes acceptance of modified Terms.

15. Termination

We may suspend or terminate your access to our Services if you:

1. Violate these Terms
2. Engage in fraudulent activity
3. Create risk or legal exposure for us
4. Cease operations or discontinue Services
   

 

16. Dispute Resolution

 

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan.

16.2 Dispute Resolution Process

In case of disputes:

1. First attempt amicable resolution through customer service
2. Escalate to mediation if required
3. Legal proceedings in courts of Karachi, Pakistan

16.3 Class Action Waiver

You agree to resolve disputes individually, not as part of any class action.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to:

1. Natural disasters
2. Government restrictions
3. Supply chain disruptions
4. Strikes or labor disputes
5. Other circumstances beyond our reasonable control

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tawaqqo regarding our Services.

20. Contact Information

For questions, concerns, or notices regarding these Terms:

Tawaqqo Fresh to Home

Email: hello@tawaqqo.com

Phone: 0333 2987295

Customer Service Hours: 9:00 AM - 9:00 PM, 7 days a week

Acknowledgement: By using Tawaqqo Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Important Notice: Fresh meat is a perishable commodity. Customers are responsible for proper inspection at delivery and subsequent storage and handling. Tawaqqo's liability is limited as described in these Terms.

For Bulk/B2B Customers: Additional terms and conditions apply to bulk orders and business contracts. Please contact our sales department for complete business terms.

Updates: These Terms were last updated on the date indicated above. We recommend reviewing them periodically for changes.

*Tawaqqo - Fresh to Home: Redefining meat delivery in Karachi with quality, convenience, and trust since 2020.*